This Return and Refund Policy applies to all purchases made through the Eightch-2 Shopping website at www.eightch2shopping.com.

3. Return Eligibility

Customers in the United States have the right to cancel their purchase and return the product within 14 days of receipt without providing any reason, subject to the conditions outlined below.

3.1 Conditions for Return

• Unused and Undamaged: The item must be unused, undamaged, and in the same condition that you received it.
• Original Packaging: The item must be in the original packaging, with all labels and tags attached.
• Proof of Purchase: A receipt or proof of purchase is required.

4. Return Process

4.1 Initiating a Return

To initiate a return:

1. Contact Customer Service: Email us at support@eightch2shopping.com or call 1-833-774-6742 within 14 days of receiving your order. Provide your order number and a detailed reason for the return.
2. Return Authorization: After reviewing your request, we will provide detailed return instructions and, if applicable, a Return Merchandise Authorization (RMA) number and a prepaid shipping label.

4.2 Preparing Your Return

1. Package the Item Safely: Securely pack the item in its original packaging. Ensure all accessories, manuals, and free gifts are included.
2. Include Documentation: Include the return authorization form and any necessary supporting documents or images.
3. Attach Shipping Label: Download and print the return shipping label provided in our email and affix it to the outside of the package.
4. Ship the Item: Use a trackable shipping method (USPS, UPS, or FedEx). Ship the item within 7 days after receiving the return authorization.

5. Return Shipping Costs

All return shipping costs are the responsibility of the customer.

6. Specific Return and Refund Conditions

6.1 Returns Due to Change of Mind

Eligibility: Items must be unused, undamaged, and in original packaging. Return request must be made within 7 days of receipt.

Refund: A refund will be issued to the original payment method, minus any applicable restocking fees.

6.2 Defective or Damaged Goods

Notification: Contact us at support@eightch2shopping.com within 48 hours of receiving the item.

Documentation: Provide photos or videos of the defect or damage.

Resolution: We will offer a replacement or a full refund, including return shipping costs.

6.3 Incorrect Product Received

Notification: Inform us immediately upon receipt.

Resolution: We will arrange for the incorrect item to be returned at our expense and ensure you receive the correct product.

6.4 Product Never Arrived

Notification: Contact us if your product does not arrive within the estimated delivery time.

Resolution: We will initiate an investigation with the carrier. If the product is confirmed lost, we will offer a full refund or send a replacement product.

6.5 Order Cancellation

Before Shipment: You can cancel your order for a full refund if it has not yet been shipped.

After Shipment: If the order has already been shipped, please follow the return procedure after receiving the product.

8. Refunds

8.1 Refund Conditions

Refunds are issued after we receive and inspect the returned item. We will notify you via email regarding the approval or rejection of your refund. Items must meet the return eligibility criteria outlined in Section 3.

8.2 Refund Processing

Refunds will be processed to the original payment method used at the time of purchase. It may take up to 14 days for the refund to appear in your account, depending on your bank or credit card issuer.

8.3 Partial Refunds

Partial refunds may be granted for items not in original condition, damaged, or missing parts for reasons not due to our error, or for items returned more than 14 days after delivery.

9. Exchanges

We replace items if they are defective, damaged, or incorrect. To request an exchange, contact us at support@eightch2shopping.com. For defective or incorrect items, we cover all shipping costs. For exchanges due to change of mind, customers are responsible for shipping costs.

10. Timelines Summary

11. Legal Rights

This Return and Refund Policy does not affect any statutory rights you may have under applicable law.