At Eightch-2 Shopping, we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, www.eightch2shopping.com.

2. Shipping Destinations

We currently ship to the United States. We are continually working to expand our shipping destinations — please check back regularly for updates.

3. Shipping Costs

All shipping costs are calculated and displayed at checkout. There are no hidden fees.

4. Order Processing Time

• Processing Time: Orders are processed within 1-2 business days (Monday to Friday, excluding holidays).
• Order Cut-Off Time: Orders placed before 5:00 PM EST will begin processing the same day.
• Weekend and Holiday Orders: Orders placed on weekends or public holidays will be processed on the next business day.

5. Estimated Delivery Time

Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, customs delays, or carrier issues.

6. Shipping Methods and Carriers

We partner with reputable carriers to ensure your package arrives safely:

• Domestic Carriers: USPS, UPS, FedEx
• Shipment Tracking: All orders include tracking information, provided via email once your order has shipped.
• Insurance: Shipments are insured against loss or damage. Contact us promptly if you encounter any issues.

7. Order Tracking

After your order has shipped, you will receive an email containing your tracking number, carrier name, and a link to track your package.

8. Delivery Issues

8.1 Delayed or Lost Packages

Delayed Delivery: If your package is delayed beyond the estimated delivery time, please contact us at support@eightch2shopping.com or 1-833-774-6742.

Lost Packages: If your tracking shows the package was delivered but you have not received it, verify the shipping address provided, check with neighbors or building management, then contact us for further assistance.

8.2 Damaged Packages

If your package arrives damaged, take photos of the damaged packaging and items, and contact us within 7 days at support@eightch2shopping.com. We will arrange a replacement or refund as appropriate.

9. Missing Items

If any items are missing from your order, contact us within 7 days of receiving your package with your order number and details of the missing item(s). We will investigate and resolve the issue promptly.

10. Return and Refund Policy

Returns are accepted within 14 days of receiving your order. Items must be unused, undamaged, and in their original packaging. Refunds are processed within 14 days after receiving the returned item to the original payment method. Please refer to our Return and Refund Policy for full details.

11. Incorrect Address

Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer. If a package is returned due to an incorrect address, we will contact you to arrange reshipment — additional shipping charges may apply.

We reserve the right to modify this Shipping Policy at any time. Changes will take effect immediately upon posting on the website.